Delivery of purchased products
The company incorporates the use of Third-party delivery services to ship our products to you. Delivery of products usually takes 7-10 business days, whereas in custom orders we require at least 14 days to ship your products.
We dont charge for the delivery in most of products.
On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location. Sometimes, delivery may take longer due to unforeseen circumstances. In such cases, we will proactively reach out to you by e-mail and SMS. However, we will not be able to compensate for any mental agony caused due to delay in delivery.
Shipping for returns and exchanges
Reverse pickup for exchanges is liable for deductions from the original amount paid the customers.
Ourdrobe’s process for reverse pickup .
- For Reverse Pickup, we’ll assign an agent from our delivery partners that will reach your doorsteps within 48 hours once you’ve initiated the returns and exchange process.
- Please be available at your mentioned address and keep the products in the same condition in which they were delivered to you.
- All items must be in unused conditions with all labels and tags and original packaging intact.
- Products without labels, tags and original product packaging are not eligible for a refund. Products worn, in a dirty condition, and/or torn due to negligence of courier partner are also not eligible for refunds.
- Once your package is properly inspected and marked as eligible for returns by our shipping partner, we’ll transfer the product for the shipment to be delivered to us.
For self shipping
- For self shipping, customer will have to self inspect the product by themselves and mail us within the return and exchange period that you will be self shipping the product back to us. You’ll have to attach product images along with the ORDER ID and your phone number in your mail so that our team can reach out to you.
- All items must be in unused conditions with all labels and tags and original packaging intact.
- Products without labels, tags and original product packaging are not eligible for a refund. Products worn, in a dirty condition, and/or torn due to negligence of courier partner are also not eligible for refunds.
To return your product, you should courier your product to us at the following address:
OURDROBE,
B-47,Manohar Park,
East Punjabi Bagh, New Delhi , 110026.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.